员工满意度调查
Employee satisfactory research

北方纵横的“员工满意度调查指标体系”可反映出各类机构员工对劳动、职位、薪资、氛围、管理、环境等要素的满意度评价。良好的员工满意度调查方案，可实现探求员工对本企业忠诚度的“超值收效”。
Employee satisfactory research factors standard used by bei fang zong heng reveals employees’ satisfactory by job vacancy, salary, environment, management. A good methodology of employees’ satisfactory can reveals employees’ loyalty.

北方纵横：员工满意度测量的基本要素
Bei fang zong heng: the key factors of employees’ satisfactory

为了对公司战略和公司管理进行有效审查，提高企业效率和经济增长速度，有远见的企业会经常进行“员工满意度调查”。采用员工满意度作为本单位所有部门的考核指标，也突对内部员工的充分重视。不少党政机关和非政府机构，为了改善公众服务，提高办事效率和公务员素质，也经常在本单位或本系统内部进行员工满意度调查。
In order to keep effectiveness check for enterprise’s management, raise the size and growing speed of the company, some companies will held employees’ satisfactory research. Some non-government organization in order to improve public service quality, will held employees’ satisfactory check inside the company.

北方纵横公司曾分别接受国内大型家电制造企业、连锁零售企业、冶金企业、行业协会的委托，进行内部员工满意调查，并频频获得好评。
Bei fang zong heng has held satisfactory research for employees and we have positive feedback some times.

建立员工满意度评价指标体系
Set up standard for employees’ satisfactory evaluate factors

建立员工满意度测量模型，或员工满意度评价指标体系，是成功进行员工满意调查的重要前提。有了结构化评价指标，员工满意度调查的问卷设计、调查实施才能有效进行。
Set up standard for employees’ satisfactory evaluate factors, is the very important foundation to carry on employees’ satisfactory successfully. Once we have structured evaluate factors, then we can make sure questionnaire for customers satisfactory can goes well.

实现方式：
Methodology;

- 确定调查范围,确保抽取随机概率样本
- 定性调查，挖掘员工期望 [焦点小组/深度访谈/流失员工访谈]
- 员工投诉、建议分析
- 北方纵横与客户的深入讨论此阶段必须放弃直觉和推测
- Confirm the range for research, make sure collect the sample of random variable
- Quality research, discovery the expectation of employees
- Employees’ complain, comments analysis
- Deeply discussion between bei fang zong heng and customers

员工满意度测量的基本要素
Key factors of employees’ satisfactory evaluate

北方纵横的员工满意度调查，主要针对“劳动-职位-薪资-氛围-管理-环境”等六大要素进行评估。
The research for employees satisfactory research carry by bei fang zong heng, mainly focus on job vacancy, salary, environment, management and so on.
1、劳动要素影响员工满意的最重要方面包括：劳动兴趣，劳动形式多样化，职业培训
2、职位要素现有职务的适合度，晋升机会，权力或影响力
3、薪资要素能否满足相应水平的生活需求？能否实现公司对员工劳动的正确评价?
4、氛围要素工作场所和员工团队的知识、进步、情感气氛
5、管理要素管理机制，各级、各部门管理者与员工的关系
6、环境要素工作环境、劳动设施或劳动工具的安全性、舒适度等
1 Activities which affect employees’ satisfactory include: interest, professional training.
2 job factors: Fitness for current job.
3 Will the salary level fulfill the requirement for living cost? Is that truly reveals employees job?
4 environment factors: working environment and the staff team.
5 Management factors: the relationship between managers and employees.
6 working environment: facility and equipment.

实现方式:
Methodology:

- 面访:问卷调查/深度访谈
- 计算机辅助个人调查 (CAPI)
- 计算机辅助个人自主调查 (CASI)
- 计算机辅助电话访问 (CATI)

- Interview: Questionnaire/conversation
- Computer assist personal interview
- Computer assist telephone interview

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