Given the successful experience by domestic and abroad owners, usually, we carry on the customers’ satisfactory research obey the following 4 stages.

The 1st stage: Recognize “the owners’ structure”, discovery the owners’ property service demand.

Recognize “owners’ structure”: Analysis on the certain property project of property owner’s structure (confirm the basic conditions of scientific samples’ structure)
Discover owners’ demand chain of property’s service: The reason for purchasing property service. Basic conditions, evaluate factors of the demand which also is the basic foundation of scientific research factors’ confirmation

The design for factors of evaluate: Test of evaluate, confirm principle for research questionnaire and deeply interview.

The 2nd stage: Operating the research for property’s owner, check on the data for owner’s research.

Confirm the samples of owners collect by random variable, make sure strictly control for the quality.
Computer assist personal interview or computer assist telephone interview: Questionnaire research/deeply interview.
Double check on research data for property owners: Check on the questionnaire/verification on logic/Clear the problems state on questionnaire.

The 3rd stage: Data analysis, make the report for customers satisfactory evaluate.

Conclusion and basic discovery for customers satisfactory of property service management.
Basic elements for evaluate of property service satisfactory.
Comprehensive satisfactory of property owners regard to property management.
Difference between real experience and expectation.
Analysis the reason of customers’ satisfactory.
Property owners’ reputation for property service and communication equipment.
How property owners’ assess property management service.
How is the property owners’ reputation regarding to complain dealing situation?
What’s customers’ expectation from the property service management?
Suggestion regarding to improve the property management service.
Suggestion for property management company.
Suggestion for property management project.

The 4th stage: Training held by property management company about raise customers’ satisfactory.

Re-evaluate, track the affection of improvement policy.
Totally satisfactory measurement: usually once every year.
Business satisfactory: Specific time research.